Shipping Policy
Thank you for shopping with PowerfulMuse.com! We are committed to delivering your beautiful crystals and moissanite pieces safely and promptly. Please review our shipping policy below to understand how we handle your order’s journey from our warehouse in China to your doorstep.
Order Processing
- Orders are processed within 1-3 business days after payment confirmation.
- Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Origin
All orders are shipped from our warehouse located in China.
Shipping Methods & Delivery Time
- We offer several shipping options to best meet your needs:
- Standard Shipping: Estimated delivery within 15-25 business days.
- Expedited Shipping: Estimated delivery within 7-12 business days (additional fees apply).
- Delivery times may vary depending on your location and customs clearance.
Shipping Costs
- Shipping fees are calculated based on your delivery address and the shipping method selected at checkout.
- Free Standard Shipping is available on orders over $500.
Order Tracking
- You can track your package through the carrier’s website to stay updated on delivery status.
Lost or Delayed Shipments
- While we strive to ensure timely delivery, sometimes delays may occur due to customs processing or carrier issues.
- If your package is lost or significantly delayed, please contact our customer support at support@powerfulmuse.com and we will assist you promptly.
International Shipping
- We currently ship worldwide. Please be aware that international shipping times may be longer due to customs inspections.
If you have any questions about your order or shipping, feel free to reach out! We’re here to help you bring the powerful energy of crystals and moissanite right to your door.